The Bank maintains a culture of excellent customer service, and goes to great lengths to ensure that customers are delighted at all times. Our values are centered upon accountability, commitment, cost consciousness, courtesy, decisiveness, knowledge, professional integrity, promptness, results orientation, and responsiveness.

We maintain an informal but competitive environment where there is no dominance in wisdom. Each employee's view and contributions are valued We believe that an open environment brings out the best in CRDB Bank employees. The Bank therefore also maintains an open door policy which breeds a feeling of equality. Everyone is accessible and approachable, working in open offices alongside their colleagues.

DANIDA involvement + Many shareholders = stability, "And we pride ourselves in being the largest tax payer in the country"