Call Centre

We are listening, Call our Call Centre

The CRDB Bank Call Centre is a One Stop Shop specifically designed to meet a wide variety of needs from existing and potential customers, via the telephone and email. The Call Centre can be easily accessed via the telephone and internet from any location across the globe.

These services provide you our Customers with the much needed convenience required to perform various basic banking transactions from the comfort of your homes, offices and indeed on the move.

Dedicated staff to attend to all your complaints, enquires and requests in a professional, knowledgeable and empathetic manner. We will strive to ensure closure on all issues within the control of CRDB Bank on same-day. With self-identification, our staff will answer you giving clear and consistent information.

The Call Centre offers the following Services:

  • Account Balance Request
  • ATM Card Re-issuance
  • ATM Card Blocking
  • Cheque Book Request
  • Stop Cheque Order
  • Information on Branch Locations
  • Information on CRDB Bank ATM locations
  • Information on Products and Services
  • Customer Feedback Management (Complaints, Commendations & Suggestions)
  • nternet Banking/Transaction Password Reset.
  • Money transfer
  • Account Statement Request Via E-mail
  • And all other complaints, enquiries and requests

Please call +255(22)2 19 77 00, 0714 19 77 00, 0755 19 77 00, 0789 197700 or email This e-mail address is being protected from spambots. You need JavaScript enabled to view it