1) Accountability
We are accountable for our actions and attitudes.

2) Commitment
We are committed to achieving the objectives of the Banks by making them our own personal objectives.

3) Cost Consciousness
We are committed to minimizing cost and maximizing value of each bank activity we undertake.

4) Courtesy
We show respect and consideration in all our interactions; we are polite and attentive and useful at all times to our customers and colleagues.1

5) Decisiveness
We take and implements appropriate decisions in our daily assignments.

6) Knowledge
We are skilled, competent and capable. We are dedicated to performing work of the highest standard.

7) Performance Driven
We are individually and collectively committed and motivated to achieving results.

8) Professional Integrity
We are trustworthy, honest and loyal. We take pride in and uphold the Bank's reputation for integrity and confidentiality in customer dealings.

9) Promptness
We are attuned to our customers' needs, both internal and external. We are committed to deliver a fast and efficient customer service.

10) Responsiveness
We are responsive to our customers; we listen to and provide effective solutions to their needs.